Terms & Conditions

These Terms & Conditions govern the services and products supplied by Coffee Marketing Digital. Some terms apply to everything we do; others apply only to a specific service or product. Please read the general terms together with the section for the service or product you are buying. By purchasing from us, or by using our services, you agree to these terms.

Contents

1. About these terms and who we are
2. General terms (all services and products)
3. Website Design & Build
4. The Analyser (subscription)
5. Price Monitoring (subscription)
6. Audits and one-off reports
7. Managed marketing services
8. Intellectual property
9. Data protection and privacy
10. Liability
11. Suspension and termination
12. General legal terms
13. Governing law and jurisdiction
14. How to contact us

1. About these terms and who we are

These terms are between Coffee Marketing Digital Ltd ("we", "us", "our"), a company registered in England and Wales under company number 16340948, VAT number 490 0136 19, based in Bournemouth, Dorset, and you, the customer purchasing our services or products.

Our registered office is on the public register at Companies House under company number 16340948. You can reach us at any time — including for questions, notices, and to cancel — via our contact page.

These terms apply to all of our services and products. Where a specific service has its own section below, that section applies in addition to the general terms; if there is any conflict, the service-specific section takes precedence for that service.

2. General terms (all services and products)

2.1 Accepting these terms

By placing an order, completing a checkout, signing a proposal, or otherwise using our services, you confirm that you accept these terms and, where you are buying on behalf of a business, that you have authority to bind that business.

2.2 Prices and VAT

All prices are shown and charged in pounds sterling (GBP) and are inclusive of UK VAT at the prevailing rate. Our VAT number is 490 0136 19. The price you see at checkout, or in your proposal, is the total price you pay for that item.

2.3 Payment

Card payments and subscriptions are processed securely by our payment provider, Stripe. We do not store your full card details. Recurring (monthly) charges are taken automatically using the payment method you provide at checkout, until the subscription is cancelled in line with these terms. If a payment fails, we may retry it, and persistent non-payment is handled under the relevant service section and section 11.

2.4 Your information

You agree to give us accurate, current and complete information when you order, and to keep it up to date. You are responsible for the content, materials and instructions you provide to us, and you confirm you have the right to use and share anything you give us.

2.5 Acceptable use

You must not use our services for anything unlawful, misleading, or that infringes another person's rights, and you must not attempt to disrupt or misuse our systems.

2.6 Changes to these terms and our services

We may update our services and these terms from time to time. We will give reasonable notice of any material change. For subscriptions, a price change will not take effect during a minimum term, and we will give notice before any change afterwards. The version of these terms in force when you order applies to that order.

2.7 Complaints

If something is not right, please tell us via our contact page and we will work with you to put it right.

3. Website Design & Build

This section applies to the Website Design & Build service sold at coffeemarketing.co.uk/services/website-design-build. It applies in addition to the general terms above.

3.1 What you are buying

The service has three parts:

• The build — a one-off fee to design and build your website. There are three build options by page count: Online Brochure £350 (up to 10 pages), Growing Visibility £600 (up to 20 pages), and Established Business £950 (up to 35 pages).
• Hosting — £20 per month, required to keep your site live, secure (with SSL) and on your own domain.
• A care plan — optional ongoing monthly work: Care Plan 1 £29/month, Care Plan 2 £79/month, or Care Plan 3 £199/month, charged on top of hosting.

You can pair any build with any care plan. With hosting included, the all-in monthly price is £49 (Care Plan 1), £99 (Care Plan 2) or £219 (Care Plan 3). What is included in each build and care plan is set out on the service page and forms part of these terms.

3.2 Fees and when they are charged

• The one-off build fee is charged in full at the time of purchase.
• The monthly charge (hosting plus any care plan) begins 30 days after your purchase. In other words, you pay the build fee today, and your first monthly payment is taken 30 days later; the monthly then continues on the same date each month.
• Monthly charges are billed in advance by recurring card payment via Stripe.

3.3 Minimum term

The monthly (hosting plus any care plan) has a 3-month minimum term, after which it continues on a rolling monthly basis until cancelled. The one-off build fee is separate and is not affected by the minimum term.

3.4 The build process

• Every build includes a kickoff call to agree your pages, content, brand and the look you want.
• We build to the agreed scope for your chosen option (the page count listed above). Additional pages or work beyond the agreed scope may be quoted separately.
• The build includes one round of changes at the design stage. Further rounds may be chargeable.
• We aim to build promptly once we have everything we need from you. Timescales are estimates, not guarantees, and pause while we are waiting on you.

3.5 What we need from you

You are responsible for providing the content, images, logos and information we need, and for reviewing and approving work in good time. You confirm you have the rights to any materials you give us. If we are waiting on you, the build timeline pauses.

3.6 Your website, hosting and domain

• Your site is hosted on our infrastructure and runs on your own domain.
• Hosting includes SSL and standard security. We do not guarantee uninterrupted uptime, and we are not liable for downtime caused by third parties (for example domain registrars or upstream providers) or events outside our reasonable control.
• We do not provide automated per-site backups or uptime monitoring as standard unless your plan says otherwise.

3.7 Late or failed payment

If a monthly payment is missed, we will contact you. If it remains unpaid after a 14-day grace period, we may suspend your site (take it offline) until payment is brought up to date. Suspension does not cancel your agreement or waive fees owed.

3.8 Cancelling

• After the 3-month minimum term, you can cancel your care plan and/or hosting at any time by contacting us. Cancellation takes effect at the end of your current paid month, and you will not be charged again after that.
• Cancelling your care plan but keeping hosting drops you to hosting-only (£20/month): your site stays live, but ongoing care work stops.
• Cancelling hosting takes your site offline.
• The one-off build fee is non-refundable once the build has started (see 3.9).

3.9 Refunds and your cancellation rights

• If you are a consumer, you normally have a 14-day cooling-off period under UK consumer law. Because the build is a bespoke service that we begin quickly, at checkout you agree to us starting within the 14 days and acknowledge that you lose the right to cancel the build once work has begun. Up to the point work begins, you may cancel the build for a full refund of the build fee.
• Once the build has started, the build fee is non-refundable, as it covers work already carried out.
• If we cannot deliver the website you need — for example, if at or after the kickoff we determine it is not a fit — we will refund your build fee in full and cancel any monthly charge.
• Monthly fees already paid for the current month are not refunded on cancellation, but you will not be billed after your cancellation takes effect.

3.10 Ownership

On full payment, you own the content and design of your website, and your domain remains yours throughout. There is no long-term lock-in: after the minimum term you can cancel at any time and take your content and domain elsewhere. See section 8 for how intellectual property works more generally.

4. The Analyser (subscription)

The Analyser (analyser.coffeemarketing.co.uk) is a subscription reporting and analytics product. This section applies in addition to the general terms.

• Subscription and billing. The Analyser is sold on monthly tiers. The tier and price you choose are shown on the pricing page and confirmed at checkout, and are billed monthly in advance via Stripe. Prices include VAT.
• Rolling monthly. Unless stated otherwise for your plan, the subscription runs on a rolling monthly basis; you can cancel at any time by contacting us, effective at the end of your current paid month.
• Connecting your accounts. Some features rely on you connecting third-party accounts (for example Google Ads, Google Analytics 4, or Google Merchant Centre). How we handle data from those connections is set out in our Privacy & Cookie Policy. You can revoke any connection at any time via the Analyser or your Google account.
• Availability. We aim to keep the service available but do not guarantee uninterrupted access, and we are not responsible for third-party platform outages or changes to third-party APIs.
• Non-payment. If a payment fails and remains unpaid, we may suspend access until it is resolved.

5. Price Monitoring (subscription)

Price Monitoring is a subscription product that tracks competitor prices for a set number of monitored product-and-competitor pairs. This section applies in addition to the general terms.

• Subscription and billing. Price Monitoring is sold on monthly tiers based on the number of monitored pairs. The tier and price you choose are shown on the pricing page and confirmed at checkout, and are billed monthly in advance via Stripe. Prices include VAT.
• Rolling monthly. Unless stated otherwise for your plan, the subscription runs on a rolling monthly basis; you can cancel at any time by contacting us, effective at the end of your current paid month.
• Data sources and accuracy. Price data is collected from publicly available sources and third-party websites. We take care to collect it accurately, but we do not warrant that competitor data is complete, error-free, or continuously available, as it depends on third-party sites we do not control.
• Fair use. You agree to use the data for your own business purposes and not to resell it or use it unlawfully.

6. Audits and one-off reports

This section applies to our one-off audit and report products, including the AI Visibility Audit (from £450), the Technical Audit (from £400), the Landing Page Audit (from £300 per page) and the Google Ads Audit (from £495). The price and scope of your audit are confirmed before you buy.

• Fees. Audits are charged as a one-off fee, payable in full before or on delivery of the report, as agreed.
• What you receive. A written report and, where stated, an action plan. Any prices for recommended follow-on work are indicative; implementation is a separate service, quoted and agreed separately.
• No guaranteed outcomes. Our audits provide analysis and recommendations based on the information available at the time. We do not guarantee specific results, rankings, traffic, visibility or revenue, as these depend on factors outside our control (including third-party platforms and your own implementation).
• Use of the report. The report is provided for your own business use. See section 8 for intellectual property.

7. Managed marketing services

This section applies to our managed and consulting services, including paid search (PPC) and paid social advertising, eCommerce marketing, marketing strategy, and our Digital Business Manager services.

• Scope and fees. These services are provided to a scope and fee set out in a separate proposal or engagement agreement. Where there is a separate signed agreement, its commercial terms take precedence over any general pricing on the website.
• Term and cancellation. Unless your agreement states otherwise, managed services run on a rolling monthly basis and either party may end them on reasonable notice as set out in the agreement.
• Advertising spend. Third-party advertising spend (for example on Google or Meta) is paid by you, directly to the platform or as agreed, and is separate from our management fee.
• No guaranteed results. We deliver these services with reasonable care and skill, but we do not guarantee specific results, as performance depends on many factors outside our control, including your budgets, market conditions and third-party platforms.
• Your responsibilities. You agree to provide timely access, approvals, budgets and information so we can carry out the work.

8. Intellectual property

• On full payment, you own the deliverables we create specifically for you (such as your website's content and design, or an audit report), for your own business use.
• The underlying systems, software, tools, templates, methods and any third-party components we use to deliver our services remain owned by us or our licensors. Nothing in these terms transfers ownership of those to you.
• You keep ownership of the materials you provide to us, and you grant us the licence needed to use them to deliver the service.
• Unless you ask us not to, we may reference our work for you and display it in our portfolio and marketing.

9. Data protection and privacy

We handle personal data in accordance with the UK GDPR and the Data Protection Act 2018. How we collect, use, store and share personal data — including data accessed through connected Google accounts — is set out in full in our Privacy & Cookie Policy, which forms part of these terms. Where we process personal data on your behalf as part of a service, we do so as your processor and only on your instructions, and appropriate data-processing terms apply.

10. Liability

We provide our services with reasonable care and skill. To the extent permitted by law, our total liability to you in connection with a service is limited to the fees you have paid us for that service in the 12 months before the claim arose. We are not liable for indirect or consequential loss, or for loss of profits, revenue, goodwill or data.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, these terms do not affect your statutory rights.

11. Suspension and termination

We may suspend or end a service if you materially breach these terms (including non-payment) and, where the breach can be put right, you do not do so within a reasonable time of us asking. You may end a service in line with the cancellation terms for that service. On termination, any fees properly owed up to the end date remain payable, and the sections that are meant to survive (including intellectual property, liability and governing law) continue to apply.

12. General legal terms

• Assignment. You may not transfer your rights or obligations under these terms without our consent. We may transfer ours to a company that takes over our business, provided your rights are not adversely affected.
• Entire agreement. These terms, together with any proposal or order you accept and our Privacy & Cookie Policy, form the whole agreement between us for the relevant service.
• Severance. If any part of these terms is found to be unenforceable, the rest continues to apply.
• No waiver. If we do not enforce a term, that is not a waiver of our right to do so later.
• Third parties. No one other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
• Events outside our control. We are not liable for failure or delay caused by events beyond our reasonable control.

13. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

14. How to contact us

For any question about these terms, to give notice, or to cancel a service, please contact us:

Coffee Marketing Digital Ltd
Company number 16340948 (registered in England and Wales) · VAT 490 0136 19
Bournemouth, Dorset, UK
Contact: Get in touch
Website: https://coffeemarketing.co.uk